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(413) 734-1746 • 175 Chestnut Street • Springfield, MA
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How Does TYRE TRAK AUTOMOTIVE Know What to Recommend?

When you drop your vehicle off at TYRE TRAK AUTOMOTIVE in Springfield, they don't just poke around under your hood looking for stuff to do. TYRE TRAK AUTOMOTIVE professionals have lists and procedures they follow for different types of service. First of all, your Springfield service center will note the mileage on your vehicle. They'll then check to see what inspections and services the vehicle manufacturer recommends for a vehicle of your make, model and mileage. If you are a regular customer, they will also check your vehicle's history.

If the vehicle manufacturer's recommendations go beyond the services you've ordered, they'll let you know. They'll also indicate whether those services are urgent or if you can wait a while to take care of them. The TYRE TRAK AUTOMOTIVE pros won't do work that you don't agree to.

They will, however, perform inspections while they're servicing your vehicle. They'll check belts, filters and fluids. They'll check your windshield wipers for wear. They'll let you know if there's an urgent problem that needs taken care of, and they'll give you a heads-up about problems that might be developing. If repairs or services are in order, you are given options based on driving needs and budget.

You can think of it like a trip to the dentist for a check-up. The dentist will check if you've had x-rays recently. If not, he'll get your permission to take new ones. Then the hygienist will clean your teeth and check your gums. At the end, the dentist comes in and inspects your teeth. You'll be told if you need any work done, about problems that are developing, and if anything is urgent. You'll be given different care options and recommendations on where to get work done that is beyond your dentist's usual purview. Then you'll be sent to the front desk for appointments and paperwork.

These procedures make sure your teeth are in good working order and that you are apprised of any problems. Then you can make a decision as to what work you want done and when. TYRE TRAK AUTOMOTIVE in Springfield operates the same way. They want Springfield drivers to be able to make informed decisions about their car care.

Preventive auto maintenance is a lot like dental check-ups. Small problems can quickly develop into big ones. A cavity becomes a root canal. A dirty filter becomes engine damage. Skipping check-ups for either your teeth or your vehicle can lead to repairs.

TYRE TRAK AUTOMOTIVE follows industry guidelines. A part is replaced only if it can no longer perform its function, no longer meets its design specifications or is missing – or if you ask for upgraded performance. Your TYRE TRAK AUTOMOTIVE service advisor will recommend a part be replaced if it is showing signs that it will soon fail.

Dentists often offer services that go beyond routine care, such as teeth whitening. Service centers also offer Springfield drivers help with upgrades to a vehicle. They'll know what parts are needed and how to perform the work so that safety and performance aren't compromised. You can rely on the pros at TYRE TRAK AUTOMOTIVE for good auto advice.

The next time you're headed to the dentist's office, think about the vehicle you're riding in. Is it time for it to get a check-up, too?

TYRE TRAK AUTOMOTIVE
175 chestnut st
Springfield, Massachusetts 01103
4137341746

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What You Need to Know from Your TYRE TRAK AUTOMOTIVE Service Advisor

Springfield drivers may feel intimidated when they take their vehicles to a service center. They have questions but aren't sure how to ask. They don't want to feel embarrassed about their lack of knowledge. They don't want to make the service technician feel that they don't trust him.

If your service advisor at TYRE TRAK AUTOMOTIVE uses a term you don't understand, just ask him to explain. Remember, they are the auto service experts. If they came to your place of work, they probably wouldn't understand the jargon, either. When you take your vehicle in to be serviced, make sure you understand the financial issues up front. Ask about payment policies, warranties and, of course, the cost of the work being done.

It helps to understand basic services your vehicle needs. Know the difference between a quick check-up and a thorough inspection, which you are getting and which you are asking for. Understand that diagnosing a problem takes time, and time isn't free. If you have concerns about cost, negotiate your limits before service is done. Don't be afraid to ask your service advisor for auto advice on how to keep your vehicle on the road within your budget. He can help you prioritize your vehicle's needs. Some repairs are for the safety and future health of your vehicle. Others can wait. Your TYRE TRAK AUTOMOTIVE service advisor can help you set up a plan to get all the work done as you can afford it.

It may be tempting for Springfield drivers to save money with budget parts. Your service advisor can help you to sort through the options to work within your budget. High-quality parts are always preferable for any auto repair. Your service advisor will make sure the parts used won't compromise the safety of your vehicle.

Don't leave your Springfield service center without your paperwork, either. Ask about warranties for parts and labor. You may need these for claims or if there is a problem in the future. Get detailed explanations of the work done on your vehicle. These records will help you keep track of repairs, service and warranties.

Those records may also help close a deal when it comes time to sell your vehicle. After all, the biggest concern most people in Springfield have when buying a used vehicle is that they are inheriting someone else's problems.

Records of repairs and service are a good picture of your vehicle's condition and performance and what problems a new owner can expect. People are always happier to purchase a vehicle they know has been well-maintained. Whenever we climb into a vehicle, we are entrusting our health and safety to it. Perhaps it's time to take our vehicles' health a little more seriously. Open up; ask and learn.

TYRE TRAK AUTOMOTIVE
175 chestnut st
Springfield, Massachusetts 01103
4137341746

 

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Arrive Alive in Springfield

We've all seen drivers do crazy things while driving to or from Springfield. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. It's a wonder we even dare drive on Massachusetts roads.

The truth is that all of us are distracted when we drive. Unfortunately, traffic, road construction and other external factors are beyond our control. The distractions inside our car, however, are things we can often control.

Here's some things that'll give you more control in your car, and help keep your attention on the roads around Springfield.

  • Springfield drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player.
  • Springfield drivers who are 20 to 29 are more distracted by passengers in the car, including small children.
  • Those over age 65 tend to be more distracted by objects or events that are outside of the vehicle.

Other factors like fatigue, stress and lack of sleep make it harder to pay attention to driving – no matter what age we are. It is always better to pull over and take a quick nap than risk falling asleep at the wheel. Springfield drivers are also distracted by thinking about relationships, family issues, money and bills. So what can Springfield drivers do to manage these distractions? Well, the first thing is to eliminate as many as we can.

If you really think you have to shave, change your clothes or put on make-up while driving in Springfield – you're wrong. Just start getting ready earlier so you have enough time to finish those things before you drive around Springfield.

The professional here at TYRE TRAK AUTOMOTIVE wand you to remember that driving is probably the most dangerous thing you'll do all day – so don't make it any worse. Use these tips to keep you and your loved ones safer behind the wheel in Springfield.

TYRE TRAK AUTOMOTIVE
175 chestnut st
Springfield, Massachusetts 01103
4137341746

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Speak Up: Talking with Your TYRE TRAK AUTOMOTIVE Service Advisor

About 80% of the vehicles on Springfield roads today are behind on their preventive maintenance schedules. That translates to about 160 million vehicles in the United States that aren't performing as well as they could be - thousands right here in Massachusetts. Some of the maintenance issues are minor. Others represent serious safety concerns.

There are many reasons Springfield drivers neglect their routine car care. Some of the more common ones are complacency, lack of confidence, lack of trust and budget issues.

Modern vehicles are amazingly reliable compared to their older counterparts. They can run for years without any repairs, and we sometimes translate that to mean they don't need any maintenance. The trouble is that without maintenance, parts in the vehicle are gradually wearing out, fluids are getting dirty, oil is developing sludge — a lot of stuff is happening that we can't see, and it is destroying the vehicle. The first time we learn there is a problem, we have a major repair bill on our hands.

Older vehicles just couldn't keep going without frequent maintenance; they broke down without timely vehicle care. Modern vehicles are designed to keep running even when they're not fully healthy. Unfortunately, that convenience has led some of us to become complacent and ignore vehicle care — until we have to fix something. And fixing something today takes a whole lot more than it used to.

Some people in Springfield just don't feel comfortable taking their vehicles to their local Springfield service center. They don't know much about engines or auto mechanics, so they don't know what questions to ask. They don't want to appear foolish or ignorant.

Your physician doesn't expect you to understand what a ligament is or how it works. But if you have a problem with one, she's going to explain to you what it is, what's wrong with it and how it can be fixed. It's in her best interest as well as yours to do so. You'll both feel more comfortable with the treatment.

That's what you can expect from the pros at TYRE TRAK AUTOMOTIVE. They have to be highly trained and work with a lot of complex, high-tech systems. They don't expect their Springfield customers to understand car care. So ask questions. You need auto advice from a service specialist, just as you need medical advice from a doctor and financial advice from a financial advisor.

Which brings us to the next concern: trust. A lot of rumors fly around Springfield about auto repair scams. You may have heard about some local auto shops taking advantage of customers and replacing parts that weren't broken. Frankly, this is just bad business practice. Springfield auto service centers won't stay in business long if they're engaged in this type of activity.

It's in the best interest of Springfield service centers to diagnose a problem correctly and fix it right the first time. That's how they keep their businesses open.

Trust must be earned. But just as it took time for you to establish a relationship and rapport with your doctor, it will take time to build a relationship with your service center.

Also, realize that when your friendly and knowledgeable service advisor at TYRE TRAK AUTOMOTIVE recommends routine maintenance, he is generally relying on your vehicle manufacturer’s recommendations. In other words, your trust lies both with your service advisor and your vehicle manufacturer. You'll find that most of the service recommendations from TYRE TRAK AUTOMOTIVE you receive coincide with what's in your manual.

Those recommendations were set up by the engineers who designed your vehicle, not TYRE TRAK AUTOMOTIVE. The team at TYRE TRAK AUTOMOTIVE is just offering you a friendly reminder — a helpful reminder really, since most of us don't post our owner's manuals to our calendars.

Money is behind most neglect of vehicle maintenance. First, they worry that they can't afford it. Second, they worry that they're being overcharged.

The simple truth is, car care is like health care. We can't afford not to have it. Preventive maintenance is cheap compared to repair work. It extends the lives of our vehicles and saves us money on fuel. It also makes our vehicles safer to drive, which can prevent accidents. Putting off preventive maintenance can be very expensive.

Springfield area service centers have to be competitive. Like any business, they can't afford to overcharge customers or they go out of business. But vehicle care today does cost more in Massachusetts than it used to. Vehicles are more sophisticated, complex and high-tech. That means technicians have to be better trained. They have to purchase high-tech diagnostic equipment and tools. They have to keep up with the latest advances in vehicle engineering and subscribe to computer databases. Like any business, they also have labor costs, insurance, rent, utilities, taxes, office supplies, etc.

If you are strapped for cash, TYRE TRAK AUTOMOTIVE can offer auto advice to help you keep your car running safely and manage your budget. For example, let's say you need new brake pads, transmission service and a new cabin air filter. A technician can't ethically recommend you delay brake service: that creates a safety hazard for you and other Springfield drivers. You need to get that done now. But they can let you know if the transmission service can wait a month and how long you can put off changing the cabin air filter. They can also estimate what these services will cost. That gives you the time and information you need to save up for the other services.

The key to modern car care is preventive maintenance. Our modern vehicles are safer, more fuel efficient and more reliable than ever before. But to keep them that way Springfield drivers have to be more proactive about caring for them. It's good to know there are knowledgeable professionals at TYRE TRAK AUTOMOTIVE who can help us do just that.

TYRE TRAK AUTOMOTIVE
175 chestnut st
Springfield, Massachusetts 01103
4137341746

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What Springfield Customers like About Us at TYRE TRAK AUTOMOTIVE

A big part of the service we provide at TYRE TRAK AUTOMOTIVE for our Springfield customers is education. We want you to feel confident with your service decisions.

And we're always open to questions from our valued Springfield area customers. Even though we try to be proactive in our TYRE TRAK AUTOMOTIVE automotive education, we sometimes get busy fixing vehicles and need a reminder. Please, just ask.

We've found our Springfield customers like the service reminders. They've grown to trust that our recommendations are based on the vehicle manufactures’ published maintenance schedules and that TYRE TRAK AUTOMOTIVE is not just pulling them out of the air.

We know that people in Springfield live a busy life with a lot more to think about than wondering if it's time to replace the PCV valve on their vehicle. Part of our TYRE TRAK AUTOMOTIVE service process is checking the vehicle manufacture's schedule to make sure we don't overlook service.

We hope Massachusetts drivers appreciate their courtesy inspection when they come into our Springfield facility for service. If we find something unexpected, it's good to know, and if we don't find anything wrong, you get a little peace of mind.

You know, customer satisfaction is very important to us at TYRE TRAK AUTOMOTIVE. We want to run a professional and friendly Springfield automotive service operation. If we do, you'll keep coming back and recommend us to your friends.

Give us a call at 4137341746.

TYRE TRAK AUTOMOTIVE
175 chestnut st
Springfield, Massachusetts 01103
4137341746

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Handling Distractions While Driving Around West Springfield



We've all seen people do crazy things while driving to or from West Springfield. A guy shaving in the rear-view mirror, a woman applying makeup, people talking on their phones, texting or drinking from an enormous coffee mug. All of these are an accident waiting to happen.

The truth is everyone in West Springfield Massachusetts is distracted when we drive. Traffic, road construction and other things outside the car are beyond our control. But the distractions inside our car are things we can often control.

Here's some things that'll give you more control in your car, and help keep your attention on the roads around West Springfield Massachusetts.

  • Drivers who are 16 to 20 years old tend to be more distracted by the radio, CD or MP3 player.
  • Drivers who are 20 to 29 are more distracted by passengers in the car, including small children.
  • And those over age 65 tend to be more distracted by objects or events that are outside of the vehicle.

Other factors like fatigue, stress and lack of sleep make it harder to pay attention to driving – no matter what age we are. People are also distracted by thinking about relationships, family issues, money and bills. So what can we do to manage these distractions? Well, the first thing is to eliminate as many as we can.

When you get in your car, make sure you're belted in; that the seats, steering wheel and mirrors are adjusted; and your radio or CD player is ready.

Secure any loose objects in the car that can fall on the floor and interfere with your driving.

If you have a drink, make sure it's spill-proof and put in a cup holder. Pets should also be contained.

If you're riding with kids, make sure they're wearing seat belts or secured in safety seats. You may want to give em some distractions to keep them quiet and sitting in their seats. Don't get involved in their arguments while you're driving. Pull over if you need to find a toy or break up a fight.

If you eat while driving, keep it to simple finger foods that aren't messy.

Learning your car's controls before you drive is another way to improve your safety. Know how to work the radio by touch. The same goes for heating and air conditioning controls.

If you have to use a cell phone, a hands-free system is best. But remember, the biggest cell phone distraction isn't the phone itself – it's the conversation. Keep conversations brief and light, or pull over if you can. Your reaction time is much slower when talking and driving, so allow more space between you and the car ahead of you. Know your local laws – it may be illegal to be on the phone or text in the West Springfield Massachusetts area.

And if you really think you have to shave, change your clothes or put on make-up while driving – you're wrong. Just start getting ready earlier so you have enough time to finish those things before you drive into West Springfield Massachusetts.

Tyre Trak Automotive
175 Chestnut St
Springfield, Massachusetts 01103
4137341746

Remember, driving is probably the most dangerous thing you'll do all day – so don't make it any worse. Use these tips to keep you and your loved ones safer behind the wheel.

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On Board Diagnostics for Springfield Motorists

Some Springfield vehicle owners wonder why TYRE TRAK AUTOMOTIVE and other Springfield auto repair shops charge a fee for vehicle diagnostics.

Receiving a diagnostic charge at TYRE TRAK AUTOMOTIVE for a tricky automotive problem shouldn't be a surprise. In the Springfield area, automotive diagnostics can cover quite a range. If you hear a noise in your vehicle brakes when you slow down in rush-hour traffic on a busy Massachusetts road, you pull off at the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you're having an intermittent problem with your vehicle engine, however, a TYRE TRAK AUTOMOTIVE diagnosis may be much more involved.

Much of the Springfield driver's confusion comes when the problem involves the Check Engine light. The Check Engine light comes on when the engine management computer has sensed a problem.

There's a common misconception among Massachusetts drivers that the trouble code tells the TYRE TRAK AUTOMOTIVE technician exactly what's wrong. They wonder why there is a diagnostic charge because the scanner quickly gave the diagnosis.

In reality, it is not that easy and straightforward. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that's out of parameters, the computer will record a trouble code and turn on the Check Engine light.

The vehicle computer's trouble code just tells the TYRE TRAK AUTOMOTIVE technician what engine parameter is out of range, not what's causing it. The technician needs to determine the underlying problem that's causing the malfunction.

There are many problems that could cause a troublesome sensor reading for TYRE TRAK AUTOMOTIVE customers. The service advisor makes a list of the most likely causes and begins tracking down the source of the problem. This takes time.

Springfield service centers subscribe to databases that document possible causes for all the possible trouble codes. The databases outline procedures for confirming a diagnosis and provide the documented repair. These  databases are specific to each vehicle and engine combination.

Some diagnoses are quick and easy. Others are more involved, time-consuming and difficult. Of course TYRE TRAK AUTOMOTIVE wants to figure out what's wrong with your vehicle and get you back on the road as quickly as possible.

TYRE TRAK AUTOMOTIVE
175 chestnut st
Springfield, Massachusetts 01103
4137341746

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What Springfield Automotive Service Consumers Should Know

There are some things drivers should know about Springfield car service and repair. First and foremost, TYRE TRAK AUTOMOTIVE cares about you and your family's safety. And we really appreciate your business. TYRE TRAK AUTOMOTIVE in Springfield wants to build a trusting relationship that becomes the foundation for a mutually beneficial experience for years to come.

Building on that foundation, there are some things that would help you understand the auto service and repair business better. First, it can be really hard to fix vehicles. The days of shade tree mechanics are long gone. The majority of automotive systems are computerized. It takes a lot of training and very expensive equipment to diagnose and repair modern vehicles. The pros who work for TYRE TRAK AUTOMOTIVE need extensive computer training – not just how to run the diagnostic systems, but also searching for the right parts, networking with other technicians to help them with a difficult problem and pulling together a job order that makes sure that each step of the process is addressed.

The threshold for getting started as a technician gets higher all the time in Massachusetts, and there is a huge commitment to on-going training every year. This training takes time and money. It contributes to business overhead. Average consumers in Springfield may not realize the business and environmental regulations TYRE TRAK AUTOMOTIVE must comply with. Of course that costs money, too. Like any Massachusetts business, overhead is a big factor.

When you go into your favorite Springfield area restaurant, you don't value the meal by what the food would cost at the grocery store. The restaurant has rent, wages, insurance, taxes, utilities, professional fees, equipment, supplies – you get the picture. The restaurant has to charge enough to not only pay for the ingredients, but for all these other things as well while making enough profit to remain in business. If you value the meal and are satisfied with your dining experience, you'll come back and tell your friends.

It's the same for TYRE TRAK AUTOMOTIVE. The value of its service is not the cost of the parts they replace, but in your satisfaction with the results. If they deliver a good product at a fair price, customers are happy to see them succeed as a Massachusetts automotive business.

Contact TYRE TRAK AUTOMOTIVE to learn more about our extensive auto service training.
You can find us at:
TYRE TRAK AUTOMOTIVE
175 chestnut st
Springfield, Massachusetts 01103
4137341746
http://tyre-trak-automotive.autotipsvideo.com

At TYRE TRAK AUTOMOTIVE, we love to see our Springfield customers whenever they come in, but we would much rather see them three or four times a year for routine maintenance than once a year on a tow truck. We want to work together with you to avoid breakdowns. Tell your friends and family to come in for their scheduled maintenance too. That lowers our marketing costs and helps keep labor rates down. That's good for everyone in Springfield.

 

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Springfield Customer Detective Work

One might say the most challenging part of being an automotive service technician at TYRE TRAK AUTOMOTIVE in Springfield is diagnosing a problem before it can be fixed.

Cars in Massachusetts are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at TYRE TRAK AUTOMOTIVE introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to TYRE TRAK AUTOMOTIVE and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at TYRE TRAK AUTOMOTIVE know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

TYRE TRAK AUTOMOTIVE
175 chestnut st
Springfield, Massachusetts 01103
4137341746

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Ethics of Automotive Repair in Springfield



We're going to be talking about the ethics of automotive repair. It seems like news outlets really like hit-and-run reporting; they hit everyone from groceries stores to retail to physicians. And the Springfield automotive service and repair industry hasn't been given a pass either.

Unfortunately, every profession in Springfield has some bad actors that hurt the reputation of everyone else. On the automotive side, industry associations and professional licensing organizations are very committed to high ethical standards.

Yet some people remain uncomfortable with Springfield automotive service and repair. It may start with the fact that our vehicles are a big investment and we rely on them for so much in our lives. That alone guarantees our attention. And how well we understand the recommendations really impacts our comfort level.

If we understand what's recommended and the benefits of taking care of the work – and the pitfalls of putting it off – we'll have more trust in the recommendation. So communication is key. It's like going to the doctor; If she's using medical jargon and takes a lot of basic medical knowledge for granted, we have a hard time following her train of thought. It can be like that with your Springfield service advisor too. He's so familiar with all things automotive, he may forget you don't know a PCV from an EGT.

If you don't understand what your doctor's talking about: ask some questions. If you don't understand what your Springfield automotive advisor's talking about: ask some questions.

Let's go back to those ethical standards; when we hear a repair recommendation, we always ask ourselves, "Is this really necessary?" Well, here's the industry standard:

If a technician tells you that a repair or replacement is required it must meet the following criteria:

  1. The part no longer performs its intended purpose
  2. The part does not meet a design specification
  3. The part is missing

For example, it you take your car in for a grinding noise when you step on the brakes, you may just think you need new brake pads. After the inspection, the technician at TYRE TRAK AUTOMOTIVE says that you have a cracked rotor and need to replace it.

If you tried to get him to simply put new pads on, he would say that if you didn't want to replace the rotor; TYRE TRAK AUTOMOTIVE would ethically have to refuse the repair.

To just put pads on a cracked rotor would have been very wrong. The brakes could've failed at anytime and needed to be repaired – not just have a band-aid slapped on them.

Now, looking at something not so serious, the technician may suggest repair or replacement if:

  1. The part is close to the end of its useful life – just above discard specifications or likely to fail soon
  2. To address a customer need or request – like for better ride or increased performance
  3. To comply with maintenance recommended by the vehicle's manufacturer
  4. Based on the technician's informed experience

Of course, the technician has the burden of making ethical recommendations and properly educating their customers. For the customer, if you are uncomfortable with a recommendation, ask some questions. More information is always a good thing.

TYRE TRAK AUTOMOTIVE
175 chestnut st
Springfield, Massachusetts 01103
4137341746

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About Us Tyre Trak Automotive Center is a pillar of the community. Tyre Trak Automotive Center is a leader in offering name brand tires, auto repair and brake services, state inspections for customers located in and around the Springfield, Massachusetts area. Our goal is to focus on customer service. It is the foundation of our business. Tyre Trak Automotive Center employs a well-trained staff specializing in the sale and installation of passenger car, performance and light truck or SUV tires. Complete under-car services, such as oil changes, brake repairs, and wheel alignments are readily available at competitive prices. Take this opportunity to browse Tyre Trak Automotive Center website or call us for personalized service.
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